TYPE:ServiceMODEL:TaosYEAR:2024
Average Score (261 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:JettaYEAR:2025
You always make me feel like part of the family.
TYPE:ServiceMODEL:TaosYEAR:2023
I called and scheduled an appointment that accomodated my schedule. I was the first appointment and was in and out in the time frame that I was given.
TYPE:SalesMODEL:TiguanYEAR:2025
From start to finish, my car buying experience here was nothing short of exceptional. Both Patrick and Courtney went above and beyond to make the entire process smooth, transparent, and stress-free. Patrick’s knowledge and patience stood out—he took the time to answer every question I had about the car, walking me through the details without ever making me feel rushed. It’s rare to find someone so genuinely invested in making sure the customer feels confident and comfortable with such an important decision. Courtney was equally outstanding on the financing side. She explained every option clearly, from payments to extended warranties, making sure I understood not just the numbers but also the value behind each choice. Her professionalism and care turned what could have been a complicated part of the process into something easy and reassuring. What impressed me most was the genuine teamwork and commitment to excellence that both Patrick and Courtney demonstrated. It wasn’t just about selling a car—it was about providing a service experience that builds lasting trust. I can say without hesitation that this dealership sets a new standard for customer service. I will absolutely recommend Patrick, Courtney, and the entire team here to my friends and family. If you want to feel taken care of rather than just “sold to,” this is the place to go.
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2018
great service.
TYPE:ServiceMODEL:TiguanYEAR:2022
Service on my car was fine. I had to leave the car overnight. They had no car for me to get back home, they couldn’t drive me home understandably I live an hour away, they dropped me off at a car rental company that had no cars available. I walked down the side of the expressway to a restaurant and waited 3 hours for my husband to leave work in Northern Illinois to come and get me
TYPE:ServiceMODEL:TiguanYEAR:2021
Collin was awesome! He kept me informed while my vehicle was in for service. He ensured I had a ride to work when I initially dropped it off. He ensured that I was aware of the shuttle service ETA. I had a few major issues that needed to be fixed on my vehicle and the mechanics fixed every issue within two days. When I arrived at pickup, the process was extremely quick and efficient.
TYPE:ServiceMODEL:JettaYEAR:2024
The service writer Josh was very attentive and explained to me how long my service would take and when I told him of a additional problem with the car, he had it taken care of promptly without adding much more time, and he added a discount for my wheel alignment, and finally when my car was they went above and beyond the average rinsing off and actually Cleaned out the interior and washed the floor mats which was unexpected and very nice of the service department.
TYPE:ServiceMODEL:Golf RYEAR:2025