TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Explanation was thorough, got my car back quicker than expected. Very nice staff.
Average Score (259 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2018
Always nice
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The staff is professional. Adam is the BEST!!!!
TYPE:SalesMODEL:Golf RYEAR:2025
Excellent Sales Manager, Dave King. Kept me up to speed on my delivery, I asked him to please not let anybody test drive my new Golf R when it arrived at the dealer. He told me no one will, and that he's keeping the keys! As promised, my car was delivered to me with 4 miles! Dave also explained the inner workings of the technology. Courtney, Finance Manager, also true professional. Both a true pleasure to do business with.
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:ServiceMODEL:TaosYEAR:2023
Great service
TYPE:ServiceMODEL:AtlasYEAR:2019
The service was great, they kept me inform on every step.
TYPE:ServiceMODEL:BeetleYEAR:2018
I came in for an oil change. I knew how much it was going to cost. The salesman approached me with a front line alignment and it showed 189.00 ar the bottom of the bill i thought it was the total for both. When he came back with the bill of was over 325.00! I was not told that the alignment was 189.00 and the oil change was $145.00. I was quite upset and thought then to change it on a credit card. I was then told when asked if it was an additional charge I was told yes an additional 3%. I didn't to pay any more. It needs to be explained before the work is done exactly what the grand total will be before proceeding. I was upset when I left. My car was in an accident at your facility the last time I took it in for a recall. The guy drove the car into a curb and damaged it and it was not drivable. Guess that is why it needed a front alignment that I had I paid for.
TYPE:SalesMODEL:JettaYEAR:2025
Everyone was very friendly and helpful.
TYPE:ServiceMODEL:AtlasYEAR:2021
I had my brakes replaced in July by your dealership and was told on this visit that I need brakes again. I was also told that an oil change was completed on my vehicle which I paid for yet my vehicle says oil change service due.