TYPE:ServiceMODEL:TiguanYEAR:2020
Everything went very smooth.
Average Score (256 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2022
This was my 1st visit to Team Volkswagen and Josh is the reason that I will be returning. Josh was such a delight. From our first greeting until my vehicle was ready, Josh was professional, knowledgeable and very kind. I will reschedule with Josh every time.
TYPE:ServiceMODEL:ID.4YEAR:2024
I chose this rating because I have an unresolved complaint. I took my car in for maintenance and tyre replacement on the 1st of July. The following morning (July 2nd), I noticed a dent on my trunk and called the dealership to enquire from Josh who attended to me if there was an incident. Got no response, despite leaving my phone number. I called back on the 3rd and heard the same thing (that he is busy) and left my phone number for a call back- no response still. It’s the 5th of July now and still haven’t gotten a response about the dent on my car.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Everyone was so helpful and nice. I really appreciate that you don’t get that from a lot of dealerships these days. I was also helped with financing to be able to afford to do the maintenance on my car with things being so tight these days that was very helpful. I look forward to my next service date.
TYPE:ServiceMODEL:BeetleYEAR:2018
The service on my 2018 VW Beetle was completed promptly, as I had expected to wait longer. Josh, who assisted me over the phone with scheduling, was able to schedule the service according to my requested schedule.
TYPE:ServiceMODEL:JettaYEAR:2018
Work was completed in a timely manner. Had no complaints
TYPE:ServiceMODEL:TiguanYEAR:2024
Very happy with the service department from the moment I arrived the staff was professional, attentive and genuinely helpful. A very special thanks to Josh, Joe and Bobby.
TYPE:ServiceMODEL:AtlasYEAR:2021
Adrian gave excellent service! I had to call her a few times with questions and she was patient and kind. She was accommodating to schedule me same day. We don't always see this type of service and so you need to know shes outstanding! You don't want to lose her!
TYPE:ServiceMODEL:TiguanYEAR:2022
Customer service is on point especially Josh Janda in the service department. He truly goes above and beyond to make the customers experience like no other