Average Score (259 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

259 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Alicia A.07-30-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

  • Christopher S.07-30-2025

    TYPE:SalesMODEL:TaosYEAR:2025

  • Joseph B.07-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Always great customer service! Very friendly and knowledgeable employees

  • Laura O.07-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    From the time I brought my vehicle it until the time I picked it up the team was exceptional. Josh always informs me what will be done and keeps me updated along the way.

  • Andrew S.07-27-2025

    TYPE:ServiceMODEL:JettaYEAR:2018

  • Brian B.07-26-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Josh was great and worked hard to make the experience positive

  • Paul L.07-25-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    Dave was great to work with

  • Phillip S.07-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    First visit here, closer to home and I was recommended by my Mom to have service done here, as a direct result of her being a previous customer.

  • Karen J.07-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    IMO the payment check out process is little over the top i.e. charging fee for credit card use. And especially requiring a copy of driver's license to write a check after having been a previous customer writing checks and also asking for phone number when it's already in your system. So that's the reason for 4*

  • Catherine S.07-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    The service provided was good but it did take a long time. We were there for several hours.