Customer Testimonials
They always make me feel like family. You are always welcomed at this dealership with open arms.
Great experience overall. They were able to get my car in and fixed in a timely manner as well as providing updates / details through out the time my car was in the shop.
Easy nice They were very qualify and got the work done quickly Enjoyable to deal with
Very responsive to my situation with an emergency flat tire on my Audi RS Q8.
Joe has always taken care of me when I am there. Informing me of recommended services and maintenance to keep my car running the best it can!
Excellent as usual Joe is always a pleasure to deal with and time I call he's Johnny on the spot
Excellent service Excellent timing Excellent service department Jo always takes care of me when I come in.
Joe is always great to work with. Very pleased with the service I received and would recommend you to others.
Customer service was good. Communication was great. No complaints from this visit.
dependable service, Excellent interaction with service representative and his knowledge and understanding of my car left me with little to NO worries over the repair. I appreciated the update on any future problems
The best dealership I've ever used. Smaller dealerships are the way to go. Easy in, easy out.
This dealership was fast and very informative. This will be the only place to take my car. Thank you guys
Ryan and the team were very responsive and helpful when I traveled from a few hours away to buy my car. Great service and I would definitely come back!
I had an excellent experience. The work was done in a timely manner and future work to be done was fully explained.
Josh is always so helpful! He is always so kind and courtesy. Always explains everything too! Thank you Josh!
I bought a VW from Ryan 8 years ago and I am happy to by my second from him. Interaction was like talking to an old friend and I'm glad I was able to purchase from him again.
Friendly staff and thorough work. No issues with getting vehicle in to be serviced there.
Joe is a terrific service representative. The only issue I have is that credit cards fees should not be passed to the consumer.
Great service, great attention to detail, making sure everything on/in vehicle is as it should be. No delays in getting everything done. They will find everything that's not up to standard (as they should). And they will fix it properly.
You do want to be aware of credit card fee, so be prepared for that.
Also, non-warranty work (alignments, etc.) on a fancy Audi with complicated systems is not going to be low-cost, but that's something that is known from the start of owning one. Consumable parts for higher-end car's routine maintenance are also not going ... Read More DealerRater - Jul 14, 2026
The service department was clean professional and paid attention to detail. Very courteous, prompt, explained options.
I just bought my second Volkswagen from the same salesperson, Ryan Roddy, and I honestly can't say enough good things about him.
He sold me my brand-new 2018 Tiguan, and eight years later, when I decided it was time for a new one, I was happy to see he was still there. Every time I'd come in over the years for service, he'd remember who I was and always take a minute to say hello. That kind of personal touch is pretty rare these days.
What I appreciate most is that he's always thinking ahead. Before I ... Read More Google - Jul 13, 2026
They're always courteous and professional. Never pressure me into accepting service I'm not ready to pay for, but they ensure I understand the work to be done.
Professionalism and efficiency. Professionalism and efficiency. Professionalism and efficiency. Professionalism and efficiency. Professionalism and efficiency.
The staff was professional. I was a walk in and was able to set service immediately for an oil change.
If you want top-tier service, this is the place to go. It’s a bit on the pricey end but you get what you pay for and that’s done right efficiently the first time around.
Got scheduled quick. In and out service. Always pleasant and tentative. The whole VW team is fantastic! 10/10 recommend.
They took my car in exactly on my appointment time and replaced the part that was recalled in about an hour. Staff was friendly and efficient.
Great very friendly they gave good info for me to decide on my new VW and they gave a good trade in value for my Acadia. I would recomand them for amyone if looking to buy a car. Im very happy with my decision to buy my new VW
The old VW cars on display is worth the trip. Very friendly and knowledgeable staff. Good selection of coffee in the waiting area!
Very clean and professional: one of the main reasons we keep purchasing Audi's from Team.
Easy to schedule and fairly quick service, good feedback from Josh the technician. Would recommend.
Very clean great service great customer service Joe is amazing everything was awesome sauce highly recommend this place you will not be disappointed
Josh and the service team at Team Volkswagen are great! Josh greeted me by name and explained everything very respectfully. My service was done in a timely manner. 5 star service!
Service department is always helpful and courteous. Even though my car is 11 years old, a XC loaner was provided during my recent extended service visit.
Easy to schedule and the service department is extremely efficient. I also appreciate how proactive they were to notice that i was due for other services and they were completed same day.
Blake provided a very detailed explanation of the service provided for my Audi Etron. I was very happy with his communication and the service provided by the technicians. 5-stars, all the way!
Very fast and extremely courteous. Never felt out of the loop when I was there.
This is my 5th car that I have bought from Team Volkswagen and Ryan Roddy. 4 Volkswagens and 1 Audi. The entire staff from service, sales, finance and management is amazing. The entire team treats you with respect and always delivers. They have a customer for life with my family.
Easy to find; kind and friendly team members; EVERYONE offered a cold beverage; the process was easy and not a very long one. PATRICK BEARD was amazing; thanks for being attentive and patient with me and my technically challenged shenanigans, from beginning to end, including being understanding about my not wanting to do ANY TYPE of business on my mobile phone. Thank you for working out numbers for me. And you are PERFECT for remembering the wheel locks!! And thanks for help with moving my JUNK from my previous vehicle to my new one. DAVE AUDI (oooo), thank you for ... Read More DealerRater - Jul 6, 2026
Joe is the best! Always prompt and helpful. Absolute superior service. Have been using Audi service for 10 years
Joe was nice an explained everything to me in a way I could understand in a pleasant way
Service manager was great to work with. He kept me informed on what was going on. I had to leave my Audi there and return to Michigan. He was very easy to work with.
Great service as always never a disappointment when i have to get my car fixed
The people we dealt with were courteous and professional. It was a stress free experience with absolutely no pressure. Overall a very pleasant experience
I appreciate the timely service and the representative explaining the process of the services.And explaining the situation of not being able to use the tire warranty
The service was excellent!! A lil pricey! But, the service was superior!! Tha k you very much!
Very good as always The dealership is very clean; they are timely and helpful. I don't see high turnover either
I went in for an oil change and inspection, great service team. Ended up turning my lease in early for an upgrade. Clean showroom, friendly staff
Great service from the moment I called to set up the appointment. Client focused diagnosis. Trustworthy.
Very quick and helpful service. I was told what was going on and an estimated time and they fulfilled their promise.
It's expensive but it's a pleasure to work with Joe I like the ability to have a loaner vehicle while mine is being worked on
Excellent service honest assessment great communication Joe is my lead. On three of my Audi's. His professional courteous and detail to my needs go above and beyond
Joe was awesome from the time I got there to when I left. Always aware of my where my car was in the process and keeping me updated. Went over my next visit. Awesome customer service
My service rep, Josh, was attentive and kept me in the loop about my car the entire time. I was ready to pay at the cashier and thanked him but he inisited on walking me out. Class act.
Every member of the team from service to sales is friendly and amazing, the lounge is a great feature and its always clean.
Very thorough and courteous The work on my car was going to take a while, so he set me up with a loaner car.
Great people, efficient, informative , overall great service.very accommodating.very friendly and welcoming to all.
Joe and team are always great to work with. Quick thorough and helpful …. Always!! Highly recommend
Josh Janda is outstanding. I've had my son's car serviced each of the last two summers and Josh took care of me both times. Would consider purchasing another VW just because of him.
Always top notch service. Great attention to detail. Loyal to their customers. Been coming here for years and will continue to come back.
Fantastic and speedy. The one day a year I look forward to vehicle service Stupendous
Supportive, flexible, and honest with attention to detail. Josh and Dave have been the reason I keep on coming back to Team Volkswagen, they're true professionals.
Everything was quick and easy. They are very well organized and clean. Friendly, knowledgeable Amazing
Blake was great. Responsive, informative, and helpful. Appreciated his help in evaluating my car / next steps.
They were on time, took exactly what he said it would Pleasant and friendly too.
Service department is kind and attentive. They answered all questions and scheduling was easy and convenient.
Ease of getting an appointment. Service agent, Joe was knowledgeable and pleasant. Service did not take long. Overall excellent service department.
I have bought 3 cars from jerri he's an honest guy and doesn't take anything too serious which is why i enjoy dealing with him. No pressure sales
Courteous, knowledgeable and trustworthy service was provided by Joe, Service Manager and Eric, technician. That is why I continue to have all my SQ5 Audi work with them.
Great customer service, feel like a valued customer every time I visit. Blake is an excellent service writer.
We just moved to NW Indiana, this was our first experience with this dealership. We were thrilled with Joe’s responsiveness, kindness and welcoming attitude.
Closest to home, the waiting room is nice with refreshments and it didn’t take long.
Hardware update, oil change and tire rotation Everything went great Will be back for my next oil change
Josh kept me informed about my car repair. Everything was done quickly. The car was returned washed.
Bobby, Ryan and Chris were fantastic to work with!! Courtney made it easy and quick to finish all the paperwork. Will absolutely be back in the future!
This was my first time using this Audi location and it was a great experience. My service advisor Joe was great to work with.
Joe has been great helping us schedule services. He makes it convenient for us when we have time. The work is outstanding.
Blake was able to explain what the issues were with my vehicle and assure me that they would be resolved. He was also able to answer any questions that I had. I had a long wait he was nice enough to check on me several times and give me updates on the work progress.
By far one the best dealerships I have ever visited and I can't wait to show the family new ride.
The service I needed was done the same day and I picked the car up the next day!
My son and I had an awesome time at the dealership, very insightful, very polite and very professional, I would recommend your dealership to anyone. The salesman Bobby did a great job. Thanks for everything.
Joe was a great help. Communication was great between us as we dealt with BMW of merriville to get my car released
Awesome Audi Service! Great customer service and respectful of my time High praise to Joe in service
Great experience. Like the walk through video With my purchase and service level I will go back to purchase another vehicle
They are knowledgeable and professional and patient. They are kind and helpful. They anticipate questions and answer them in an understandable way.
I will only buy vehicles from this dealership. Top notch service and so professional and knowledgeable!
Excellent service!! The experience could not have been better!! The guys were very nice, polite and helpful.
Efficient, kind and reliable They provide consistent service for the vehicle and are easy to work with.
I didn't necessarily buy a car here, but Chris from Team noticed I had a flat tire on the rt 30 and came over to help. I wasn't even a potential customer. He even brought his own tools when mine weren't working. What would have been a long day for me, was made easy by Chris. If that is any indication about how they do business, i would say they are decent and caring people. Thanks Chris!
Joe was amazing as always. Very attentive to detail appreciate all his help.. Staff always leaves my car clean😊
Joe is the best! Knowledgeable, Accommodating, and a great personality. Team Audi is very fortunate to have him!
Professional staff. Joe, as always, takes the time to explain the entire process of the work being done. Kudos Joe??
My VW was in for its 30K mile service. Josh and the rest of the team attended to the car immediately and kept me informed regarding the progress. Service was finished very quickly, as has always been the case for my Audi and my VW.
Dave gave me direction on how to handle the issue with my car. Once the car was towed to the dealership his communication was excellent. The car was repaired in a very timely manner. I appreciate how well I was cared for
Ryan was great and kind. We will be back again and tell all our friends and family.
Service was excellent and communicated every step of the way..sent a video of things they were looking at..
It’s always a pleasure working with the team at Audi! Joe is extremely informative and love that they show videos of things going on with your car and send a list with pricing of what needs to be done and how soon it should be done so you can make the best decisions for your vehicle maintenance.
Service was done quickly. The car wash coupon was very helpful to save time at the dealership.
The employees were friendly and knowledgeable during our interactions and I felt that my car was in good hands.
Very knowledgeable staff,pleasant atmosphere very informed all the time would not change a thing